FAQ Healthy UCoins

What

  • Healthy Membership Program

    The Healthy Membership Program is a project by Delhaize and Unbox which aims to encourage people to enjoy a balanced diet. Through the Healthy Membership Program, employers can give their employees the possibility to enjoy extra spending power, specifically for balanced nutrition. Participants receive a 20% discount (max. €60/month) at the Delhaize supermarkets in Belgium on products registered with a Nutri-Score A or B, such as fruit, vegetables, nuts and water*. This makes it really easy to eat better.

    Participants in the Healthy Membership program must also be SuperPlus** club members in profile 2 (Personal) or profile 3 (Unique). You will find the detailed conditions of loyalty program SuperPlus here.

    *You’ll find the detailed conditions of the Healthy Membership Program here.
    **Delhaize loyalty program

  • The Healthy Membership product is an initiative of Delhaize, in collaboration with Unbox. What is Unbox?

    The Healthy Membership product is supported by Unbox. Unbox is a Belgian company that develops technology to support innovative reward systems in order to help employers attract, retain and reward employees.

    You’ll find the detailed conditions of the Healthy Membership Program here.

Discount

  • What is the Nutri-Score discount

    Nutri-Score is a logo developed by the Santé Publique France, that assesses the nutritional value of products based on a scientific algorithm (for more info on Nutri-Score: www.delhaize.be/nl/nutriscore).

    Thanks to the Healthy Membership Program you as a participant will get a 20% discount on products with a Nutri-Score A or B at Delhaize in Belgium, up to a maximum of €60 per month. You can check the Nutri-Score of your products via the Delhaize app on your smartphone, in the online shop at Delhaize.be, on the electronic plate near the product in store or on the packaging of the Delhaize products. The discount is deducted immediately at the cash register and will show on your receipt.

    You’ll find the detailed conditions of the Healthy Membership Program here.

  • Is the 20% discount only valid on Delhaize private label products?

    The 20% discount applies to all products registered in the Delhaize system with a Nutri-Score A or B, whether they are Delhaize's private label or other brands using Nutri-Score, as long as Delhaize received the info necessary to be able to calculate the Nutri-Score.

    To check if a product is registered, you can scan the barcode of the product in store, look up the product in the webshop or look at the electronic plate near the product in store or find it on the packaging of the Delhaize products.

    You’ll find the detailed conditions of the Healthy Membership Program here.

  • What happens if there is already a promotion running on a product (products) with a Nutri-Score A or B (e.g.. 1+1 free)? Can you combine both discounts?

    The discount does not apply on top of other promotions or on reduced products.

    You’ll find the detailed conditions of the Healthy Membership Program here.

  • Where can you see the applied discount

    Your discount is deducted immediately at the cash register and will show on your receipt. You can also find the discount applied and the remaining balance in the Delhaize app or on the website.

    You’ll find the detailed conditions of the Healthy Membership Program here.

  • What happens if I don't use my SuperPlus card

    You need your SuperPlus card to get the discount at the cash desk. Or download the app so that you always have your SuperPlus card at hand and so you can benefit from the discount on your purchases.

  • How do I know my remaining balance?

    The remaining monthly balance can be consulted via the Delhaize app.

    If the maximum discount is not used up during a month, the balance will not be transferred to the next month.

  • In which Delhaize stores will I receive the discount?

    In the participating Delhaize stores in Belgium. The discount doesn’t apply to home delivery.

  • Does the discount also work at the quick checkout (self scan, quick scan, self pay)?

    Yes, provided that you scan your SuperPlus card correctly at the time of purchase.

SuperPlus

  • What about my SuperPlus discount when I join the Healthy Membership program?

    When you participate in the Healthy Membership program, you will benefit from 20% discount on Nutri-Score A&B products, with a maximum of €60 per month. This 20% discount includes the 5 to 15% discount, limited to €30 per month, that you would have received thanks to the advantage Nutri-Boost (SuperPlus). In practice it means that your Nutri-Boost advantage is increased thanks to your participation in the Healthy Membership Programme, both in terms of discount percentage and in terms of monthly limit. Other SuperPlus advantages will of course continue to apply (Promo-Boost, exchange of points etc.), depending on your SuperPlus profile.

    You will find the detailed conditions of loyalty program SuperPlus here.
    *You’ll find the detailed conditions of the Healthy Membership Program here.

  • How long will I benefit from the Healthy Membership program?

    You’ll find your own personal end date for the Healthy Membership program in the confirmation e-mail you got when you registered for Healthy Membership.

    You’ll find the detailed conditions of the Healthy Membership Program here.

  • What if my partner and myself share an online account and I join the Healthy Membership program?

    When my partner or I shop at Delhaize, we get a 20% discount on products Nutri-Score A&B, up to a maximum of €60 per month for our common Online account (the limit of €60 is the result of the cumul of the limit of Nutri-Boost & the limit of the Healthy Membership Program).

    You’ll find the detailed conditions of the Healthy Membership Program here.

  • What if several people who are linked to my Online account benefit from Healthy Membership, each through their own employer?

    In the case where several persons have linked their cards on the same Online account, the first person who benefits from Healthy Membership makes it possible for all members of the same Online account to benefit from 20% discount on products Nutri-score A&B, with a limit of €60 per month and applicable for the entire Online account.

    If another person of that same Online account would also start benefiting from the Healthy Membership Program via his employer, then the monthly limit of the Healthy Membership Program would be increased by an extra €30.
    In concrete terms, this means:

    Example: My employer offers the Healthy Membership Program as an advantage, as does my partner's employer. Both my partner and myself registered for the Healthy Membership Program. We share 1 Online account. In concrete terms, we have a right to a 20% discount up to a maximum limit per month of €90 per month, composed of €30 of the Healthy Membership Program (via employer 1) + €30 of the Healthy Membership Program (via employer 2) + €30 Nutri-Boost already applied to our shared Online account.

    You’ll find the detailed conditions of the Healthy Membership Program here.

    Tiers

    * The number of members of the online Account has no impact on this table if the advantages of the Healthy Membership Program are not directly attributed to them.
    **Within the limits of the cumul of the maxima and up to the extent that the member(s) can benefit from it according to the conditions of the SuperPlus program and taking into account any changes in the SuperPlus loyalty program.

Privacy

  • Will my shopping behavior be shared with my employer?

    No, we will not share any individual (shopping) details with employers.

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